If you receive your goods, but then decide that you do not want them, you may return the goods for a refund. You must contact freedomcaravans.com prior to returning the goods.
Goods must be returned in their original condition with all packaging and documentation. Our liability is limited to the cost of goods only. We will not be liable for any indirect loss or consequential loss that may arise. The customer is responsible for the goods once the delivery has been made. This policy does not affect your statutory rights.
freedomcaravans.com cannot accept returns for items which we are not notified of by the customer within 48 hours of receiving the goods. We also cannot accept the return of items which were received in the appropriate condition and then have been used.
If we are not notified of any problems within 48 hours of receiving the goods then we will assume that the customer is happy with their order and the contract is complete.
You may cancel your order and return it to us within 30 days of receiving your order by getting in contact with us within the 48hr timeframe. The following conditions apply:
The product must be new, unused, sealable and returned in its original packaging.
Please be aware that only full packs can be returned.
All Items will incur return fees that are associated with that particular item. This means that you will have to pay the postage costs to return the item back to us. These costs will not be refunded to you.
It is your responsibility to take care of any products you wish to return. We will not accept any products that have been damaged or deteriorated due to your own negligence.
Refunds will be made once the items are received and a confirmation email will be sent to you advising the refund amount. Please allow up to 7-10 working days for us to process your refund
Please note that if you are returning the item because you have changed your mind and there is nothing wrong with the product, then Freedom Caravans Limited reserves the right to charge you a return fee for us to restock the item(s). Freedom Caravans Limited also reserves the right to withhold a percentage of the refund value of returned goods if the product or its packaging is in such a condition that the item needs to be reduced in price for resale.
If the product you purchase is damaged or faulty, we may offer an exchange or refund as appropriate in accordance with your legal rights.
If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. That way it will be easier for us to organise replacements, which is why it is important for you to inspect the delivery as much as you can before signing. Unfortunately, breakages can happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, take photographs of the breakages, then contact our office on 01889 883 088
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.